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Return Policy

We know that not every purchase will fit & returns are sometimes needed. We are here to make your return process as easy as possible. After reviewing the return policy below, if you have any questions, please contact us via email at 

Send all Returns to:

Gigi's Boutique

91 Highway 70 East

Crossville, TN 38555


  • Returns postmarked within 14 days of shipment will be eligible for store credit only. 
  • Original shipping fees are non-refundable and return shipping is the responsibility of the customer.
  • All items must be returned to us in their original condition with all original tags still attached, unworn & unwashed. Smoke, deodorant and perfume free.
  • Shoes must be returned with their original shoebox. Please pack the shoebox inside another box as the original shoebox must be returned undamaged. We also recommend carpeted areas for trying shoes on. Any signs of wear to the shoe or a damaged shoebox will make them ineligible for return.
  • All store credits will be issued via email after the items have been returned, inspected, and approved.

The following items are FINAL SALE:

  • Jewelry
  • Sunnies/Eyewear
  • Sale Items
  • Items purchased with a discount code of 30% off or more

Any items sent back to us that are not in compliance with our return policy will be shipped back to the customer at their expense.

Damaged/Defective Items:

Our team checks all items for any damages or defective areas before shipping them out to you, but we know we are human and sometimes make mistakes. If you receive a damaged or defective item:

  • Damages must be reported to us prior to wearing the garment. Tags must still be attached.
  • All reports must be made within 3 days of receiving your garment or it will not be accepted.

Please contact us immediately at and provide us with a picture of the damaged/defective area. Please include your first and last name and order number.


Due to limited quantity of inventory, we do not offer direct exchanges simply because we cannot guarantee that the item you are trying to exchange for will still be available when the return reaches our department.  If you are needing a different size/color in an item, send the item back and indicate that you would like to exchange the item in a different size/color. 

If you have any questions regarding our return policy, feel free to email us at

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